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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephanie Lambright

January 13, 2025

5  out of  5
rating by Stephanie Lambright
"Nick was a lifesaver. Seriously got me such a great deal. It means the world to me to have someone so friendly, personable, helpful and understanding with being on a tight budget. I've never been so excited about paying for car insurance before. Saving money is saving lives. Thanks Nick."
We responded:
"Thank you so much for your glowing review! We’re thrilled to hear that Nick was able to assist you in finding a great deal on car insurance. We pride ourselves on our friendly and personable service, and it’s wonderful to know that Nick made such a positive impact on your experience."
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Amy Akers

January 13, 2025

5  out of  5
rating by Amy Akers
"Kevin and his Crew are some of the best out there! If you are looking for someone who is knowledgeable, reasonable and not pushy this is the group for you! We have been very happy with sales and service and the discounts we receive. I never feel like we are breaking the bank, and we are covered in any emergency. I hope you get the opportunity to check them out."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with Kevin and the team. Our goal is to provide knowledgeable and honest service without any pressure, so it's wonderful to know that we hit the mark for you. We truly appreciate your support and are glad to have you as part of our community. If you ever need anything in the future, don’t hesitate to reach out!"
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Maria Finkbeiner

January 10, 2025

5  out of  5
rating by Maria Finkbeiner
"Talking with Tori on the phone was great! She made buying an insurance policy very easy."
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that Tori provided you with such a positive experience while helping you with your insurance policy. We strive to make the process as easy and enjoyable as possible, and it’s great to know we hit the mark with you! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!"
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Roberta Mohler

January 10, 2025

5  out of  5
rating by Roberta Mohler
"Sonya was awesome 👍"
We responded:
"Thank you for your fantastic review! We're thrilled to hear that Sonya made such a positive impression on you. She truly is an asset to our team, and we’re glad you had a great experience. If you need anything else or have any questions in the future, please feel free to reach out. We look forward to assisting you again!"
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Benny G

January 9, 2025

5  out of  5
rating by Benny G
"Eli was very professional and honest. Recommend"
We responded:
"Thank you so much for your fantastic review! We’re thrilled to hear that you found Eli to be professional and honest. We strive to uphold these values in everything we do, and it’s wonderful to know that it made a positive impact on your experience. Your recommendation means a lot to us! If you ever need assistance again, don’t hesitate to reach out. We look forward to serving you in the future!"
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Gail Struble

January 8, 2025

5  out of  5
rating by Gail Struble
"He worked very hard at trying to find us a lower rate. Unfortunately we were not able to find one. Great customer service skills! I will look forward to calling you in 6 months and trying again. Thanks for checking for us."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your understanding and patience as we worked together to find the best rate for you. We're always here to help and look forward to assisting you again in six months. If you have any questions in the meantime, please don't hesitate to reach out. Thanks again for choosing us!"
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Yolanda Green

January 8, 2025

5  out of  5
rating by Yolanda Green
"Nick was absolutely wonderful. Very knowledgeable and made sure I understood each section of the policy I chose before actually selecting them."
We responded:
"Thank you so much for your fantastic review! We’re thrilled to hear that Nick provided you with such knowledgeable and attentive service. Ensuring our clients fully understand their policies is a top priority for us. We appreciate your kind words and look forward to assisting you again in the future!"
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mary rekucki

January 7, 2025

5  out of  5
rating by mary rekucki
"Beth at State Farm is awesome! Beth has helped me on several occasions. She has gone out of her way and spent alot of time researching an issue I had when a road side assistant company gave me a receipt that was not detailed at all. Beth did come through with the reimbursement for me. She is also very knowledgeable about ally insurance policies. Really appreciate her help. Thank you !"
We responded:
"Thank you for your wonderful review! We're so glad to hear that Beth has been able to assist you on multiple occasions. Her dedication to going above and beyond for our clients is truly commendable, and we're thrilled she could help resolve your issue with the roadside assistance reimbursement. We appreciate your kind words about her knowledge and support. Thank you for choosing us, and we look forward to serving you again"
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Gabby Jahr

January 7, 2025

5  out of  5
rating by Gabby Jahr
"Nick was extremely helpful, the process went very smoothly overall satisfied with how everything went."
We responded:
"Thank you for your great review! We're delighted to hear that Nick was able to assist you and that the process went smoothly. Your satisfaction is our top priority, and we appreciate your feedback. If you need any further assistance in the future, don’t hesitate to reach out. We look forward to serving you again!"
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Arianna

January 3, 2025

5  out of  5
rating by Arianna
"Eli was /is absolutely amazing! Very kind and super helpful, thank you!!"
We responded:
"Thank you so much for your fantastic review! We’re thrilled to hear that Eli was able to provide you with such amazing service. His kindness and helpfulness are truly appreciated, and we’re lucky to have him on our team. If you need anything else or have further questions, don’t hesitate to reach out. We look forward to serving you again soon!"
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Brian Gerard

December 30, 2024

5  out of  5
rating by Brian Gerard
"Nick was great! Very helpful and made the process extremely easy."
We responded:
"Hi Brian, Thank you for taking the time to leave us such a wonderful review! We’re so glad to hear that Nick was able to assist you and make the process easy for you. His dedication to providing helpful service is truly commendable."
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Veronica Falater

December 30, 2024

5  out of  5
rating by Veronica Falater
"I called their number and nobody answered, which was fine, I left my name and phone number. About 10 minutes later I received a text message from a wonderfully kind agent named Tori. She was able to give me an auto insurance quote in just a few minutes! Everything was very quick, easy, and any questions I had, Tori could answer them and explain the answer to me with great detail so that I could understand better!"
We responded:
"Thank you so much for your fantastic review! We’re delighted to hear that Tori was able to assist you so efficiently and provide you with a clear and detailed auto insurance quote. Our team strives to make the process as quick and easy as possible, and it’s wonderful to know that Tori's kindness and expertise made a positive impression on you. If you have any more questions or need further assistance, don’t hesitate to reach out. We look forward to serving you again!"
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Noell Dewulf

December 19, 2024

5  out of  5
rating by Noell Dewulf
"We don't agree with the price of our plan. But info have to say everyone who work's in this office has been amazing and kind and very helpful. We know it's not the staff fault for insurance going up. I want to say thank you to all the women who work in this office for being so kind and caring and helpful on our stressful situation."
We responded:
"Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. We understand that pricing can be a concern, and we’re glad to hear that our team was able to provide you with the support and care you needed during this time. Your recognition means a lot to us, and we’re here to help you in any way we can. If you have any further questions or need assistance, please don’t hesitate to reach out. "
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Matthew Singleton

December 18, 2024

5  out of  5
rating by Matthew Singleton
"The staff, which for me was Avery today, are always kind and eager to resolve claims. They are kind throughout the whole process. They're cheaper than anyone else, and they provide free roadside assistance and free towing as well. I don't know why anyone would go anywhere else for their insurance needs."
We responded:
"Thank you so much for your fantastic five-star review! We're thrilled to hear that Avery and our team provided you with such a positive experience. We strive to offer excellent service, affordable rates, and valuable perks like free roadside assistance and towing. Your satisfaction is our top priority, and we appreciate your recommendation. If you ever need anything in the future, don't hesitate to reach out. Safe travels!"
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Micah Rodriguez

December 12, 2024

5  out of  5
rating by Micah Rodriguez
"Was very patient and flexible with the time I was able to give them. They made the process of getting a quote and signing up painless!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found our team patient and flexible. Making the process easy and painless for our clients is our top priority. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again!"
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Richard Clarke

December 11, 2024

5  out of  5
rating by Richard Clarke
"Eli was extremely helpful with a complicated quote. I look forward to working with him for years to come"
We responded:
"Thank you for your wonderful review! We're so glad to hear that Eli was able to assist you with your quote and that you found his help invaluable. We’re excited to have you with us and look forward to continuing to work with you for years to come. If you have any questions or need assistance in the future, don’t hesitate to reach out!"
Profile photo of Seth Cunningham

Seth Cunningham

December 10, 2024

5  out of  5
rating by Seth Cunningham
"I was shopping around for car insurance rates for the new year and called this office and spoke to Claire - she was kind, knowledgeable, and able to give me an affordable quote quickly. I really appreciated the help & will definitely be back!"
We responded:
"Hi Seth, thank you for your kind words. We are always here to help in any way we can. Give us a call for any of your insurance needs (616) 453-3276."
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Damon L

December 6, 2024

5  out of  5
rating by Damon L
"Eli was very friendly and helped me get a discount, thank you!"
We responded:
"Thank you, Damon - we always appreciate a 5-star review. Please let us know if we can help in any way going forward. "
Profile photo of darian williams

darian williams

December 3, 2024

5  out of  5
rating by darian williams
"I had a predicament where i needed insurance in a timely manner I was pointed to state farm after doing lots of research, Aaryn was amazing she kept in contact with me over several days while i was still exploring other quotes. I did end up going with state farm the day of i talked to her on the phone maybe 4 separate times and every time that i spoke to her she seemed cheerful and happy to help! I appreciated this a lot due to me being in a stressful position in my personal life at the time she made the presses simple and quick further more I had and hope to continue to have an enjoyable experience while using state farm"
We responded:
"Thank you, Darian, we always appreciate the positive feedback. Please reach out with any questions or concerns. We are here to simplify your insurance in any way possible. "
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Crystal K

December 3, 2024

5  out of  5
rating by Crystal K
"Nick was absolutely wonderful!! He was very thorough with all the information provided, he truly provided Great customer service something we lack these days. Thanks again Nik for all of your help!"
We responded:
"Hi Crystal, I will be sure to pass on your kind words to Nick. Thank you for trusting us with your insurance needs. We are always here to help, just give us a call at 616 453-3276."
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Jarrod pray

November 27, 2024

5  out of  5
rating by Jarrod pray
"I had such a quick and loyal experience with Tori VanderVeen! Not only was her customer service EXCELLENT but she also took the time to get me and my family the best and affordable insurance around!! I WOULD RECOMMEND TORI V TO ANYONE WHO NEEDS QUICK & AFFORDABLE INSURANCE IN THESE ROUGH TIMES! State Farm is the ONLY way for me from here on out!"
We responded:
"WOW! What an amazing review. We appreciate the great feedback. We are always here for you and willing to help in any way we can. Thank you Jarrod! "
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sandra quintero

November 26, 2024

5  out of  5
rating by sandra quintero
"Tori vanderveen did a great job assisting me I truly appreciate it"
We responded:
"Thank you Sandra! We appreciate you choosing us. Have a great week!"
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denise mbelu

November 22, 2024

5  out of  5
rating by denise mbelu
"I had the pleasure to speak with Aaryn about getting car insurance. She answer all of my questions. She was super sweet and helpful. The quote was very reasonable. It was a breeze getting a policy. Thank you Aaryn!"
We responded:
"Thank you Denise! We appreciate you choosing us. I am glad we were able to get you an amazing auto insurance quote with the right coverage. Have a great weekend!"
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Rachel Fales

November 20, 2024

5  out of  5
rating by Rachel Fales
"Nick was so helpful and my business got covered in under an hour!"
We responded:
"Thank you Rachel for choosing us. We are always here to make sure you are covered. We appreciate the feedback. Have a great weekend!"
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Joni Merritt

November 5, 2024

5  out of  5
rating by Joni Merritt
"I got plpd, road side assistance and renters insurance for a very decent price with Tori! Satisfied customer!"
We responded:
"Thank you Joni! We appreciate you choosing us for your insurance needs. I am glad to see we got you some amazing insurance coverages for a great rate. Have a great week!"